100% Escrow Buyer Protection
Dispute Arbitration Center
Have an issue with your order? Submitting a dispute instantly freezes escrow funds, preventing automatic payout to the vendor until our Admin Court reviews your claim.
Arbitration Response Time:
Under 4 Hours
Admin Review & Bank Refund Guarantee
File a New Dispute Case
Type a clear message explaining what occurred with your delivery or item.
How Nello Stores Arbitration Works
- 1 Instant Freeze: The moment you submit this form, all funds for the order are frozen and cannot be withdrawn by the vendor.
- 2 Admin Investigation: Our dispute officers contact both you and the independent merchant store to verify proof photos and courier tracking.
- 3 Binding Resolution: The Admin Court executes a 100% full refund directly to your Nigerian bank account or replaces the merchandise.